If you need to return or exchange an unused item for any reason, you have 14 days from receiving your order to do so.
Yay-dough can only be returned if it has not been removed from it's tin and is still printed with our logo.
To return an item, please follow the steps below.
1. To request a refund or exchange, please email firstname.lastname@example.org with your order number and the reason for your return.
2. Within 14 days of confirming your return, please send your unused item in its original packaging to the address provided. Costs for return postage is the responsibility of the customer, unless returning faulty items. We strongly recommend returning all items by recorded delivery as we are not responsible for any items lost in transit.
3. Refunds will be processed within 3-5 working days provided all of our policy is met and the goods are received in unused condition, unless otherwise agreed.